helping you better understand your home
Our skydome
Welcome to our FAQs page, where you’ll find answers to our most frequently asked questions. If you can’t find what you’re looking for or still need assistance, don’t hesitate to reach out! Our management team is here to help. You can contact us through the Support Portal.
How Big is my Skydome?
Each skydome gives you plenty of space to make it your own! Here’s a breakdown of the sizes:
- Large Skydome: About 12 acres (49,481 sqm)
- Medium Skydome: Around 7 acres (28,353 sqm)
- Small Skydome: Approximately 3 acres (13,478 sqm)
- Petite Skydome: About 2 acres (7,854 sqm)
No matter which one you choose, you’ll have plenty of room to enjoy your space!
How large can my house be?
For the best fit within your skydome, we recommend the following home sizes:
- Large Skydome: 74m x 64m (4,736 sqm)
- Medium Skydome: 61m x 43m (2,263 sqm)
- Small Skydome: 53m x 40m (2,120 sqm)
- Petite Skydome: 40m x 30m (1,200 sqm)
These sizes ensure your home fits comfortably in your skydome and leaves you plenty of room to enjoy!
Am I allowed to have Breedables?
Yes, you’re welcome to have breedables, but to ensure a smooth experience for everyone, we have a few guidelines to keep things running lag-free:
- You can have up to 50 breedables if animations are turned off.
- If you want animations on, the limit is 14.
- Please turn off unnecessary sounds and animations when possible to help reduce lag.
Please note that certain breedable brands with outdated scripting, like Plant Pets, aren’t allowed due to their impact on performance.
Can I have prim babies or Zooby babies?
Yes, you’re welcome to have prim babies or Zooby babies! However, since these often have animations that stay on, we kindly ask that you keep the number of prim babies to no more than 14. This helps ensure a smooth experience for everyone by reducing lag.
How do I add others to my rental and the resident group?
To add others to your rental as co-tenants follow these steps:
- Locate your rental unit on your home’s control panel near the security orb.
- Find the large square button labeled “rented.”
- Touch the button to open the menu, select “Add Tenant,” and enter the full username of the avatar you’d like to add.
Once added, they’ll be invited to the resident group, added to the security orb, and granted permissions like setting home, rezzing prims, and submitting support requests.
How do I re-add myself to the resident group?
If you need to re-add yourself to the resident group, follow these steps:
- Locate your rental unit on your home’s control panel near the security orb.
- Find the large square button labeled “rented.”
- Touch the button to open the menu and select “GRP Invite.”
This will automatically send you a new group invitation.
What powers and permissions do co-tenants have?
Co-tenants have the following powers:
- Rezzing prims and setting their home location.
- Being added to the security orb as sub-tenants, with the ability to turn it off and on.
- Submitting support requests on behalf of the main tenant.
- Requesting the addition or removal of extra prims.
- Requesting prim returns.
- Requesting general support.
However, certain powers remain exclusive to the original tenant, including:
- Adding people to the security orb’s allowed list.
- Inviting or removing other co-tenants.
- Transferring the rental to another person.
What is the maximum number of co-tenants I can add?
You can add up to 10 co-tenants to your rental. Co-tenants have rez rights and limited control over the rental, such as setting their home location and managing the security orb. Only trusted individuals who need these abilities should be added as co-tenants.
If people are just visiting and don’t need control over the rental, they should only be added to the security orb, which has no limit on the number of people you can add.
How do I increase my prim count?
If you need more prims, extra prims can be added upon request through the Support Portal:
- Availability depends on current capacity.
- You can remove extra prims at any time.
- The cost is L$50 per 50 prims per week.
- No rental can exceed a total of 5,000 prims.
Submit a support ticket to request extra prims.
How do I decrease my prim count?
You can remove extra prims by submitting a request. However, each skydome has a set minimum prim count that cannot be reduced:
- Large Domes: 2,000 prims
- Medium Domes: 1,400 prims
- Small Domes: 700 prims
- Petite Domes: 300 prims
Submit a support ticket to remove extra prims.
I am over my prim limit. Now what?
If you exceed your prim limit, your prim count and rental price will be automatically adjusted to account for the extra usage.
To avoid additional charges, you can either reduce your prim count or request extra prims through the Support Portal.
How do I check my prim count?
To check your prim count:
- Locate your rental unit on the control panel next to the security orb.
- Find the large square button labeled “rented.”
- Touch the button to open the menu and select “Update Prims.”
- A message will appear in chat, showing the exact number of prims you and your co-tenants are using.
I don’t think my prim count is right. What should I do?
The prim count from the “Update Prims” option on your rental unit is 100% accurate, reflecting the Linden Lab land prim count.
If your prim count is higher than expected, it may be due to:
- Dropped attachments.
- Overlooked transparent prims.
- Items placed outside your dome or under the land.
If needed, submit a support ticket for help locating lost prims.
All my items keep auto-returning. What do I do?
Our Skydome properties are set to Group Rez Only with auto-return activated. This means items rezzed without the correct group tag will be automatically returned. To prevent this:
- Ensure you’re wearing your Bella Pointe Group tag before rezzing any items in your home.
- With the correct tag active, your items will rez without the risk of auto-return.
How can I control the music?
On our skydomes, you can control your music with our Radio HUD. Here’s how:
- Pause the parcel media first.
- Get the Resident Pack from your rental’s control panel, which includes the Radio HUD, a TV, jet skis, floaties, and a swimmer.
- Wear the Radio HUD and wait for the three dots to appear. Click them to activate it.
- You can play one of the pre-installed stations or add a custom stream via the menu.
Guests can sync their music with yours by grabbing the Resident Pack and using the sync option in their Radio HUD.
Why can’t I deed my TV?
Deeded TVs use older scripting that isn’t compatible with our skydomes. But no worries! Devices with updated Prim Media scripting work perfectly, and we’ve included a TV with hundreds of channels in the free Resident Pack to make it easy for you.
If you prefer using older deeded media devices, our parcel rentals do support them. You can transfer to a parcel rental anytime—check the FAQ for more details.
For advanced media options, parcel media TVs are available from third-party vendors on Marketplace. Just note we can’t provide support for these products.
How do I pay rent?
Paying your rent is simple! Just follow these steps:
- Find your rental unit on the control panel near the security orb.
- Look for the large square button that says “rented.”
- Right-click on it and choose “PAY” from the menu.
- Select the payment option that works for you—1 week, 2 weeks, 3 weeks, or 4 weeks.
Your payment will be automatically debited and applied to your rental’s prepaid time.
How do I pay in advance?
We’re happy to offer some great bonuses when you pay in advance!
- Pay for 13 weeks and get a 1-week bonus
- Pay for 26 weeks and get a 2-week bonus
- Pay for 52 weeks and get a 4-week bonus
To pay in advance, just send the total amount to Starlet Whimsy in-world. Then, submit a support ticket to notify us, and we’ll apply your payment and bonus within 72 hours.
How can I transfer locations?
Moving to a new rental is easy, and you can transfer anytime without waiting for your current location to expire. Here’s how:
- Rent your new location through our rental center by choosing the home that works best for you.
- Clear your old rental of any prims. Don’t worry—if you miss anything, our team will return it for you.
- Submit a support ticket to transfer your prepaid time. Your time will be applied based on when you submit the ticket, so you won’t lose any days while you wait.
Once the transfer is complete, we’ll let you know your prepaid time has been added to your new home!
Can I transfer my rental to someone else?
While we can’t transfer an active rental directly from one resident to another due to system limitations, we can easily transfer your prepaid time. Here’s what to do:
- The new resident should first rent a location through our rental center.
- Clear your current location of any prims (don’t worry, our staff will return any items left behind).
- Submit a support ticket to request the transfer of your prepaid time to the new resident’s rental. Rest assured, the time will be calculated from when you submit the ticket, so you won’t lose any days during the process.
Once the transfer is complete, we’ll notify you that the prepaid time has been successfully transferred to the new resident.
What is the refund policy?
We understand plans can change, and while rent payments are nonrefundable, we offer flexibility:
- Unused rent can be held as a rental credit for future use upon request.
- You can transfer your unused credit to another one of our properties if you decide to move.
- Unused rental credit can also be transferred to another resident if needed.
These options are available upon request through our support portal.
What happens if I’m late on my rent payment?
If you’re running late on your rent, don’t worry! Residents are granted a 3-day grace period. During this time, you’ll receive automated reminders, but no action will be taken unless the grace period ends without payment or a special extension is arranged.
Only after the 3 days will the rental be reclaimed if no other arrangements have been made.
Still need help?
If you have any more questions, feel free to reach out to our management team through the support portal—we’ll be happy to assist you!